Moving house can be overwhelming, but don’t worry as Forth are here to help at each step.
Here’s a few of our frequently asked questions from other movers about the removal process. If you have any further questions of your own please don’t hesitate to get in touch so we can help you answer them.
How much will my removal service in Edinburgh cost?
The cost is determined upon several factors i.e. whether packing is required, access to the property, size of vehicle required and man power needed to ensure a swift and stress free operation, we therefore advise a site visit so that an accurate quotation can be made.
What areas do you cover?
We don’t just cover Edinburgh and The Lothians. We offer a fully comprehensive service operating all over the UK using our own vehicles.
How much notice do you require?
For removals to England we require a minimum of 14 days notice but would recommend 28 days in advance.
What size are your vehicles?
Our vehicles range from Transit van to 7.5 ton. We will require information regarding access to and from the properties in question so that arrangements may be made to use the appropriate vehicles.
How do I arrange parking bay suspension?
Contact your local Council for information. There may be a charge to reserve a space.
What is the Removals Industry Ombudsman Scheme?
It offers consumer protection and is a free, independent arbitration service created by the National Guild of Removers & Storers for members of the public moving house or business who have complaints which they are unable to settle through the normal channels.
Do you dismantle and re-assemble my bed, wardrobe etc.?
All items requiring dismantling should be dismantled before our arrival unless notification has been given requesting us to carry out this service prior to the final quotation. Our staff will dismantle and re-assemble items to the best of their ability providing they have full knowledge of what is required, and can therefore arrange the appropriate equipment.
Do I need to unpack my chest of drawers?
Self assembly type furniture should be completely empty before removal but light clothing or linen may be left inside sturdier furniture. Books, magazines or breakable items should always be removed.
What should I do with my gas cylinders or flammable liquids?
We are unable to transport flammable items of any description, including paint, as we are not covered by our insurance. All items such as lawn mowers, chainsaws etc. should be drained of fuel before transportation. If you are uncertain about any such item then please contact us prior to moving.
Will you empty my loft?
Our insurance does not cover members of staff entering a loft unless it has been fitted with a staircase and is boarded and lit.
Does my furniture get placed to my requirements?
Our members of staff will place your furniture in the appropriate rooms under your instruction but will be unable to spend time re-arranging.
What are the sizes of your storage containers?
Our containers are standard, removal industry, size holding 250 cubic feet or 7 cubic metres, they measure 7’ x 5’x6’ high and can be easily fork lifted on and off vehicles, arriving at your property with less handling involved.
How long can I store for?
Storage may be short term or long term depending upon your requirements and is charged on a weekly basis, you will receive an invoice/statement once a month.
How can I pay for storage?
You may pay by credit/debit card, cheque or, if you prefer, Standing Order which has proved to be the most popular choice.
What items are not allowed to be stored?
We will not store perishable goods such as opened food items, flammables, gas cylinders and batteries. Check children’s toys and electrical equipment before storing and remove batteries to guard against activation and deterioration of items.